Transform Your Health
Medical foods help heal and nourish the body through nutrition
why
Medtrition
Medtrition is a pioneer in medical foods - offering clinically proven solutions that help heal and nourish the body from within. Medtrition believes in the power of nutrition and strives to provide consumers with the means to support their health through food.
Established in 1986, Medtrition is a leader in medical food innovation and a trusted name in clinical settings, but we don't stop there. Our goal is to ensure Medtrition products are accessible to as many people as possible throughout the world.
Guiding Principles
CUSTOMER FOCUS
Any customer, in any country we serve will receive a response from our team within 24 hours of making an inquiry.
PATIENT FOCUS
Medtrition provides the most innovative and nutritionally beneficial medical foods in the world to support the highest level of patient acceptance and care.
SERVICE RECORD
We strive to have the highest level of order fulfillment in our industry and ship nearly all orders with 24 hours of receipt.
Best In Class
We have developed innovative, clinically proven medical foods that repair and nourish the body to enhance quality of care and speed recovery.
Reviews
One more thing; know that with your everyday work, you are clearly making a difference in people's lives. I am proof. Thank you for that! Thank you again for the prompt response and delivery.
- Gail T.
Great customer service and fast shipping. Definitely recommend this company.
- Tom R.
I love that I actually get to talk to a person when I call in! Customer service is always so friendly and helpful.
-Robyn S.
I appreciated the company replying to me almost immediately upon being alerted that my order could not be located, and taking charge of the situation.
-Madi N.
They deliver promptly and packaged appropriately! Medtrition is the best.
- Tara S.
Absolute wonderful company with amazing customer service! Fast shipping. Would highly recommend!
- Laura Z.
FAQs
No, our products are only available online at this time.
Shipping in the United States (excluding Hawaii)
We offer free standard shipping* on all orders in the continental United States!
We strive to process orders the same day, however orders placed after 12 PM EST will be processed the next business day.
We ship orders Monday through Friday. Orders placed on Friday after 12 PM will be processed the following Monday.
If you would like your order sooner, choose expedited shipping at checkout. You are responsible for cost of expedited shipping. The cost varies depending on distance and size of package.
*We do NOT ship to PO boxes.
Shipping to Hawaii
If you would like to order from Hawaii, please call customer service (877) 271 3570) to place your order. At this time, we cannot accept Hawaii orders through our webstore. Hawaii customers are responsible for shipping costs.
We are currently working on adding this feature to our website. Please check back in the coming months.
You can return any product that was directly ordered from Medtrition within 30 days of receipt. In order to return, send an email to customerservice@medtrition.com with "Product Return" in the subject line.
The Customer Service department will then review the return request and send a reply within three business days with the status of approval and the instructions for how to send your items, or the unused portion of your items back to our warehouse. The customer is responsible for the cost of returning the product.
We only ship in the United States; however, we have distributors in over 35 countries! Please contact international@medtrition.com to see if Medtrition products are available in your country.
We transitioned to a completely new online platform in April of 2022. Account information from our previous store is not transferrable, so as a result, you will need to create a new account.
Our warehouse ships product out on business days (Monday through Friday). If an order is placed after 12pm on Friday, it will be shipped out the following Monday.
This also applies to orders with expedited shipping placed after 12pm on Friday through Sunday will not be shipped until Monday.
If you have questions regarding when you will receive product, please contact customer service.